1/2 Day Virtual Help Desk Management Workshop
Address your most pressing MSP Help Desk challenges head-on!
🗓️ Date: Friday, March 28th | 🕗 Time: 8 AM – 12 PM PT
GET $100 OFF WITH CODE: MSPMHelpDeskWKSHP
Turn your help desk into a powerhouse of efficiency and customer satisfaction! Overcome obstacles such as KPI attainment, technician efficiency and utilization, and PSA optimization to supercharge profitable growth! Take decisive action now and enroll yourself, your service manager, and your technicians in my LIVE VIRTUAL 1/2 Day Help Desk Management Workshop.
This 4-Hour Virtual Workshop is the real deal - all attendee mics and cameras will be unlocked to maximize interaction and value!
I personally lead this interactive session and promise it to be a game-changer for your business.
Here’s a blueprint of what you’ll gain:
- Critical Help Desk KPI Template: Refine your performance metrics for success.
- Top 40 Ticket Troubleshooting Processes: Streamline your resolution pathways.
- Automated Helpdesk Ticket Workflow: Boost efficiency with smart automations.
- 117-Step New Client Onboarding Checklist: Ensure flawless client transitions.
- PSA Issue Types & Workflow Matrix: Optimize your PSA for peak results.
- Help Desk Tiering & Capacity Planning Calculator: Supercharge your team’s productivity.
- Service Dispatch & Incident Management Processes: Elevate your service delivery.
During this intensive 4-hour virtual workshop, we’ll navigate through:
✓ Help Desk Performance Improvement
✓ Dispatch Performance Enhancement
✓ Service Desk Tiering and Capacity Planning
✓ Incident Management Process Optimization
✓ Maximizing Technician Utilization
✓ PSA Platform Optimization
✓ Determining True Help Desk Costs and Profit Margins
✓ Strategies for Daily Help Desk Management
And much more, all tailored to catapult your MSP help desk to new heights of operational excellence.
Investment: ONLY $497 per attendee! – An essential step towards transforming your help desk performance, technician morale, customer satisfaction and business profitability.
GET $100 OFF WITH CODE: MSPMHelpDeskWKSHP
Secure your spot now to exceed your clients’ expectations with a help desk that stands as a testament to efficiency and quality of service.
Don’t let this opportunity to enhance your MSP help desk operations pass you by.
