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Sales Qualifying – Webinar
Watch Now On-Demand Sales Qualifying I’m delivering my NEW MSP Mastered® Certification Program FREE in 2021! My Fifteenth Webinar in the Series Starts Thursday, August 12th @ 9am PT Sales Qualifying: During this sales transformation session, MSP sales expert Erick Simpson focuses on the most critical steps in the 7-step consultative sales process for…

Talking MSP Prospects Down the “Conversation Path”
Perfecting Client conversations is a tremendous asset. Client conversations set the tone of your business relationships, establish your brand, increase retention and satisfaction and guide prospects toward your company. All of this is achieved through an honest and crafted conversation. The “conversation path” is a way for marketers to collect information, respond to their observations,…

Helpdesk Efficiency Webinar | MSP Happy Hour™ Two-Fer!
Join me for a special 2-part MSP Helpdesk Efficiency Improvement event Thursday, May 26th. First, we’ll deep-dive into the most effective ways to simplify and reduce the time, cost, and complexity of delivering your Helpdesk services. Next, we’ll get together in the afternoon for my MSP Happy Hour: Helpdesk Hurricane Edition!, where we’ll learn to…

Service Delivery Transformation Part 1: People and Processes
Thursday, Feb 27th @ 11am PT / 1pm CT / 2pm ET Join me and industry veteran Tom Sopwith from IT Glue for my next MSP Mastered® Webinar. During this service improvement Webinar, we’ll provide an overview of the “Four Ps” of Service Delivery Improvement: People, Process, Platforms and Products/Services. During Part 1, I’ll deep-dive into the…

The MSP Dilemma – Webinar
Thursday, November 4th @ 8am PT Join me and Luis Giraldo (CEO, Ook & CXO, ScalePad) as we tackle a dilemma facing many MSPs today — QBRs that aren’t reliably getting clients to change. During this session, we’ll focus on a unique and effective approach to using Quarterly Business Reviews to add tremendous strategic value…

Co-Managed IT is the New Black: Pricing and Positioning Services so SMBs say YES
Watch Now On-Demand! How are MSPs now able to position and sell co-managed IT services, when they were unsuccessful in the past? The answer may not surprise you and it has to do with COVID-19. The pandemic caught many internal IT departments unprepared to deal with the sudden need to support remote workforces, opening the…