MSP Mastered® Mini Masterclass
Managed Services Service Delivery Course
Standardize your service model, overcome inefficiencies, and stop project scope creep and seep before it starts. Get the proven processes to hire, compensate, and train your technical team.
Do you struggle with the following?
But now, you can do better
It’s not your fault – you simply didn’t have the strategies, tactics and tools of the most successful IT Directors and Service Managers in the industry…
I’ve done my very best to create a program that provides you your best chance at success. The MSP Mastered® Service Delivery Methodology has delivered time and time again for hundreds of direct consulting clients, and has never been offered in an on-demand program like this ever before, with so much value and potential for you to tap in to.
I wish I had a resource like this that I could leverage when I was banging my head against the wall when struggling to grow in my fledgling MSP practice – I would have been much more successful much earlier and avoided many costly mistakes.
So, if any of what I’ve shared here resonates with you, I encourage you to take advantage of my special offer today – I promise you won’t regret it.
Mini Masterclass Features
This masterclass includes:
Each one of our 13 MSP Mastered® training videos takes you right into the topic at hand – this isn’t high-level conjecture, anecdotes and fluff – it’s real-world, prescriptive training that breaks each concept down in simple terms and gives you a step-by-step methodology to execute it. Our no-nonsense training style has been hailed by our clients as being exactly what IT and MSP Providers need, and their success is a testament to its effectiveness.
- Video Training: Consultative Managed Services Service Delivery
- Video Training: Service Desk Best Practices
- Video Training: Problem Management Best Practices
- Video Training: Day to Day NOC and Service Desk Service Delivery Blueprint
- Video Training: Onsite Service Delivery Best Practices
- Video Training: Service Dispatch Best Practices
- Video Training: Running Your NOC and Service Desk by the Numbers
- Video Training: Project Management A Step-by-Step Walkthrough
- Video Training: Project Planning for Successful Cloud implementations
- Video Training: Server Migration Project Planning Walkthrough
- Video Training: Service Go-Live With New Clients
- Video Training: The Role of the Project Manager
- Video Training: The Role of the Project Coordinator
- Training Course Slides
13 On-Demand Videos plus Course Slides
- Download: My Infrastructure, Service Desk and NOC Requirements for Managed Services Delivery
- Download: My Processes and Procedures Necessary for Managed Services Delivery
- Download: My Project Change Order Request
- Download: My Project Management Plan Acceptance Agreement
- Download: My Project Management Process White Paper
- Download: My Project Phase Overall Project Acceptance Form
- Download: My Service Delivery Business Unit Stop Signs KPI Dashboard
- Download: My The Service Dispatch Process White Paper
The Best I.T. Service Delivery BOOK EVER!
The Best I.T. Service Delivery BOOK EVER! covers all aspects of delivering I.T. and technical services to end-customers through 4 types of service delivery models Hardware Warranty, Break-Fix, Professional and Managed Services.
The third publication in our best-selling MSP Mastered® Series, this comprehensive resource details best practices for service delivery, including a description of each service model and strategies for maintaining or maximizing each model, as well as migrating from one service model to another.
What People are Saying
This class is powerful, no matter what stage your business is in.
Access the Service Delivery Mini Masterclass however suits you and your team best
MSP Mastered® Membership
You're worth it. Your clients are worth it.
Get started today with the MSP Mastered® Mini Masterclass
on Service Delivery