MSP Mastered® Mini Masterclass

Managed Services Service Delivery Course

Standardize your service model, overcome inefficiencies, and stop project scope creep and seep before it starts. Get the proven processes to hire, compensate, and train your technical team.

Do you struggle with the following?

It's not your fault

But now, you can do better

It’s not your fault – you simply didn’t have the strategies, tactics and tools of the most successful IT Directors and Service Managers in the industry…

I’ve done my very best to create a program that provides you your best chance at success. The MSP Mastered® Service Delivery Methodology has delivered time and time again for hundreds of direct consulting clients, and has never been offered in an on-demand program like this ever before, with so much value and potential for you to tap in to.

I wish I had a resource like this that I could leverage when I was banging my head against the wall when struggling to grow in my fledgling MSP practice – I would have been much more successful much earlier and avoided many costly mistakes.

So, if any of what I’ve shared here resonates with you, I encourage you to take advantage of my special offer today – I promise you won’t regret it.

Mini Masterclass Features

This masterclass includes:

Each one of our 13  MSP Mastered® training videos takes you right into the topic at hand – this isn’t high-level conjecture, anecdotes and fluff – it’s real-world, prescriptive training that breaks each concept down in simple terms and gives you a step-by-step methodology to execute it. Our no-nonsense training style has been hailed by our clients as being exactly what IT and MSP Providers need, and their success is a testament to its effectiveness.

  • Video Training: Consultative Managed Services Service Delivery
  • Video Training: Service Desk Best Practices
  • Video Training: Problem Management Best Practices
  • Video Training: Day to Day NOC and Service Desk Service Delivery Blueprint
  • Video Training: Onsite Service Delivery Best Practices
  • Video Training: Service Dispatch Best Practices
  • Video Training: Running Your NOC and Service Desk by the Numbers
  • Video Training: Project Management A Step-by-Step Walkthrough
  • Video Training: Project Planning for Successful Cloud implementations
  • Video Training: Server Migration Project Planning Walkthrough
  • Video Training: Service Go-Live With New Clients
  • Video Training: The Role of the Project Manager
  • Video Training: The Role of the Project Coordinator
  • Training Course Slides

13 On-Demand Videos plus Course Slides

With 9 designated MSP Mastered® Consultative Managed Services Service Delivery assets comprising categories including Agreements Forms, White Papers, KPI Dashboards, references and more, there has never been such a comprehensive library of MSP improvement and growth tools available anywhere else to help you succeed.
  • Download: My Infrastructure, Service Desk and NOC Requirements for Managed Services Delivery
  • Download: My Processes and Procedures Necessary for Managed Services Delivery
  • Download: My Project Change Order Request
  • Download: My Project Management Plan Acceptance Agreement
  • Download: My Project Management Process White Paper
  • Download: My Project Phase Overall Project Acceptance Form
  • Download: My Service Delivery Business Unit Stop Signs KPI Dashboard
  • Download: My The Service Dispatch Process White Paper
9 Asset Downloads

Bonus Download
The Best I.T. Service Delivery BOOK EVER!

The Best I.T. Service Delivery BOOK EVER! covers all aspects of delivering I.T. and technical services to end-customers through 4 types of service delivery models Hardware Warranty, Break-Fix, Professional and Managed Services.

The third publication in our best-selling MSP Mastered® Series, this comprehensive resource details best practices for service delivery, including a description of each service model and strategies for maintaining or maximizing each model, as well as migrating from one service model to another.

Testimonials

What People are Saying

This class is powerful, no matter what stage your business is in.

5/5
Erick, signing up to your Masterclass is without a doubt one of the best investments I’ve made and has proven to be an incredible asset to CompuNET. Even though we’ve been in business for over 2 decades, your training brought a tremendous amount of new and valuable information to me and my team. I cannot recommend this course enough to any MSP regardless of how long they have been in operation.
Nick Nouri
President & CEO, CompuNET
5/5
Highly recommended if you have been doing this for 20 years or just starting out.
Dan Fusco
InnerPC
5/5
The concepts, techniques, and best practices they have developed have helped me grow our recurring revenue by more than 400% over the last two years.
Brian Page
Director of Managed Services, Structured Communications Systems
5/5
Most definitely worth the investment, and I expect it to bring a financial ROI going forward.
Debi Bush
CMIT Solutions of Denver

Access the Service Delivery Mini Masterclass however suits you and your team best

5/5
Erick, signing up to your Masterclass is without a doubt one of the best investments I’ve made and has proven to be an incredible asset to CompuNET. Even though we’ve been in business for over 2 decades, your training brought a tremendous amount of new and valuable information to me and my team. I cannot recommend this course enough to any MSP regardless of how long they have been in operation.
Nick Nouri
President & CEO, CompuNET
$ 197/once

Single Registration

$ 97/mo

MSP Mastered® Membership

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Get started today with the MSP Mastered® Mini Masterclass
on Service Delivery