The MSP Mastered® Blog

As someone who has spent the last 20 years helping pioneer the MSP model with channel partners and vendors, I appreciate the value and challenge of recruiting managed service providers to your channel programs and helping them succeed. On the one hand, you have a pressing need to broaden your partner ecosystems and may see…

10 Tips For Evaluating a Vendor’s Partner Program Joining a vendor’s partner program is much like solving a multi-layered puzzle where every piece must fit perfectly to decode the bigger picture. Technology vendors tirelessly work to create successful channel programs to recruit managed service providers. But, such a journey is often scattered with barriers and…

10 Tips For Evaluating a Vendor’s Partner Program Joining a vendor’s partner program is much like solving a multi-layered puzzle where every piece must fit perfectly to decode the bigger picture. Technology vendors tirelessly work to create successful channel programs to recruit managed service providers. But, such a journey is often scattered with barriers and…

The Ultimate Guide to MSP QBRs Optimizing Performance and Client Relationships with MSP QBRs Quarterly Business Reviews (QBRs) are more than just a gathering of stats and figures – they’re an essential aspect of managing successful relationships between Managed Service Providers (MSPs) and their clients. A well-executed QBR not only helps in analyzing performance but…

Reduce Your MSP IT Vendor Sprawl… IT vendor sprawl has become a common challenge for MSPs. It’s not uncommon for Managed Service Providers to use various tools from different vendors for their operations, ranging from remote monitoring and management to professional services automation and security solutions. IT vendor sprawl refers to the accumulation of multiple…

The Ultimate Guide to MSP QBRs Optimizing Performance and Client Relationships with MSP QBRs Quarterly Business Reviews (QBRs) are more than just a gathering of stats and figures – they’re an essential aspect of managing successful relationships between Managed Service Providers (MSPs) and their clients. A well-executed QBR not only helps in analyzing performance but…

Reduce Your MSP IT Vendor Sprawl IT vendor sprawl has become a common challenge for MSPs. It’s not uncommon for Managed Service Providers to use various tools from different vendors for their operations, ranging from remote monitoring and management to professional services automation and security solutions. IT vendor sprawl refers to the accumulation of multiple…

The company offers proven, comprehensive channel programs and services for vendors looking to engage, recruit, and enable MSP partners through an all-star team of managed service veterans. Las Vegas, Nev. – (May 1, 2023) – Channel Mastered, the ultimate MSP channel transformation partner, has launched the IT industry’s most effective portfolio of services for building…

As today’s business needs continue to evolve, MSPs face growing challenges trying to keep up with the changing landscape. And if you add the economy, the tech shortage, and supply chain issues to the mix, managed service providers have more obstacles to overcome than ever before. Here are the top 5 challenges my MSP partners…

Integrating ChatGPT into your MSP practice offers numerous opportunities to enhance efficiency, improve customer service, and drive business growth while posing certain risks. Erick Simpson Tweet As an MSP, you continuously seek innovative solutions to help deliver exceptional value to your clients and stand out from the competition. One groundbreaking technology that has captured the…

Adjust Your Revenue Streams to Increase MSP Company Value at Exit… As an MSP, you’ve probably developed a broad product and service portfolio to meet your clients’ needs over time. Your service and solution stack may include product resale items such as hardware and software, and hourly labor-based services, such as projects, time and materials,…

Watch Now On Demand! The latest surveys and statistics all point to the same thing. When it comes to what MSPs are worried about most in 2023, ransomware is still #1. And no wonder … ransomware attacks are destructive and disruptive to client businesses and to the MSPs that serve them. So, creating great protection…

3 Questions to Improve Staff Satisfaction and Morale, and Reduce Churn I just kicked off a new team-building engagement with an MSP client and wanted to share some takeaways while they are still fresh in my mind that may help you improve your staff’s morale, confidence, and retention, and build a highly satisfied, high-performing team….

A good MSP business plan guides you through each stage of starting and managing your current practice, and acts as a roadmap to structure, run and grow a new one. Erick Simpson Tweet In the early 2000’s I transformed the IT practice I launched in 1997 into one of the first MSPs in the industry,…

All of us at ErickSimpson.com wish you Happy Holidays and a Joyful New Year! Spend More Time With 5 People Smarter Than You Have you ever heard the motivational speaker Jim Rohn’s quote, “You are the average of the five people you spend the most time with”? I’ve also heard this adapted as: “Show me…

We are thankful for so much this year and wish you all a Happy Thanksgiving! Truing Up Pricing for Legacy Clients One of the challenges of growing your MSP business profit is the struggle to “true up” or align your legacy clients’ service rates with your current prices for new clients. In working with MSPs,…

It’s Time To Fire Some Customers… As I write this, it’s Q4 of 2022, and the year isn’t material to my thoughts here, but rather the time of year. If you’re like many MSPs, the fourth quarter of the year begins your preparations to renew expiring Managed Services agreements with your clients to continue your…

Watch Now On – Demand! Let’s face it – it’s not easy getting all your clients on the same page with you on Cybersecurity. And it’s tough to come up with your minimum, required offering that you must get all of your clients to say yes to. And now, there is simply too much risk…

Watch Now On-Demand! Join me, MSP leader Michael Tanenhaus, and Acronis’ own Jeff Hardy to learn how to reduce your and your clients’ cyber risk in the era of ransomware and log4j. Cybercrime is now a trillion-dollar industry unto itself worldwide. The costs are staggering, forcing some cyber insurance carriers to leave the market entirely…

Watch now On-Demand! I’m sure you’ve been using your RMM tool for a long time. But are you using every security capability available to protect your clients, data, and network from being attacked – and make more money with existing clients? When done correctly, you will also reduce both your and your tech’s stress levels and improve…