MSP Mastered® Dispatch and Help Desk Capacity Planning and Hiring Calculator
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The MSP Mastered® Dispatch and Help Desk Capacity Planning and Hiring Calculator tells you exactly when to hire Dispatchers and L1-L3 Help Desk Technicians!
Description
The MSP Mastered® Service Dispatch and Help Desk Capacity Planning and Hiring Calculator is an incredible forecasting tool that helps you determine when to hire your Service Dispatchers and Level 1-3 Help Desk Technicians based on your ticket load. This effective calculator also takes into account the number of hours available to your help desk resources to work on tickets. It provides you a clear color-coded “over/under” status that tells you if you are understaffed or overstaffed and by how many resources. Never make an untimely hiring decision again with this awesome capacity planning tool!