Calculators

MSP Mastered® Dispatch and Help Desk Capacity Planning and Hiring Calculator

$8.99

The MSP Mastered® Dispatch and Help Desk Capacity Planning and Hiring Calculator uses ticket load data to reveal exactly when to hire Dispatchers and L1-L3 Help Desk Technicians for proper capacity planning.

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Description

The MSP Mastered® Dispatch and Help Desk Capacity Planning and Hiring Calculator helps you determine when to hire your Service Dispatchers and Level 1-3 Help Desk Technicians based on your ticket load. This effective calculator also takes into account the number of hours available to your help desk resources to work on tickets. It provides you a clear color-coded “over/under” status that tells you if you are understaffed or overstaffed and by how many resources. Never make an untimely hiring decision again with this awesome capacity planning tool.

Instructions:

*Shaded cells are calculated fields – beware of changing them

  1. Review/Modify all white cells in the Availability Section
  2. Review/Modify all white cells in the Ticket Segmentation Section
  3. Review/Modify all white cells in the Ticket Load Section
  4. Review/Modify all white cells in the Help Desk Staffing Section
  5. Review/Modify all white cells in the Dispatch Staffing Section

Over/Under Capacity = Green when properly staffed,

Red when Overstaffed, Blue when Understaffed

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