12 Course MSP Mastered® MSP Masterclass


The 12 Course MSP Essentials MSP Mastered® Masterclass covers the 12 Keys to Managed Services Business Transformation delivered via on-demand Video training sessions, which allows you to refer to them at any time, and socialize them with your entire team.


My 12 Course MSP Masterclass Includes…

We tackle the 12 Keys to Managed Services Business Transformation during each one of my MSP Mastered® Masterclass courses delivered via on-demand Video training sessions, which allows you to refer to them at any time, and socialize them with your entire team. In addition to accessing each course for any time On-Demand viewing, I’ve also included 97 specific supporting tools and assets relating to each course’s topic, including forms, agreements, calculators, MSAs, SOWs, SLAs, white papers, best practice guides, and more from my collection of critical MSP Mastered® assets, along with 16 additional external bonus business-building resource links to provide even more value to your business!

34 of my Exclusive MSP Mastered® Training Videos

Every single one of my 34 MSP Mastered® training videos reveals always unique, sometimes never before revealed, and always effective tips, strategies, and techniques for business growth and transformation gleaned from my own experience in building and selling my own MSP practice, and assisting my clients with over two dozen additional M&A engagements.

97 of my Extensive MSP Mastered® Assets

With 97 designated MSP Mastered® assets comprising categories including Checklists, Calculators, Agreements, HR and Hiring Documents, Comp Plans, Project Forms, Sales Proposals, White Papers, and much, much more, there has never been such a comprehensive library of MSP transformation and growth tools in the industry to help you succeed.

16 External Business Building Resource Links

These links to my hand-picked selection of external resources comprising dozens of hours of additional business training really supercharge and accelerate your velocity towards success. The addition of these resources provides you the opportunity to not only benefit from my extensive experience and expertise in working directly with hundreds of ITSPs and MSPs to supercharge business growth and success, but also receive the value of other business improvement experts, authors, and groups.  

30-Day Money-Back Guarantee!

You’ve got nothing to lose, and everything to gain with my no-questions-asked 30-Day Money-Back Guarantee!


12 Course MSP Mastered® Masterclass Program comprised of 34 On-Demand Training Videos ($3,564 Value)

97 Downloadable Forms, Tools, Agreements, SOWs, Calculators, Templates, White Papers, Processes, HR, Sales, Service, and Operational Assets ($1,800 Value)

16 External Business Building Resource Links (PRICELESS)

Total Value: $5,364 to PRICELESS


Here’s What’s Included In My 12 Course MSP Mastered® Masterclass for Managed Services Business Transformation:

Course 1: Leadership Strategy – 1 On-Demand Video, 6 Asset Downloads, 3 External Resource Links I cover leadership growth and strategic resource planning to ensure your vision and objectives are clearly understood and help you develop a strategy to realize them by empowering and leading your team effectively
Course 2: Operations and Finance – 1 On-Demand Video, 5 Asset Downloads, 2 External Resource Links
I cover streamlining operational processes to increase managed services efficiencies and bring clarity to financials to improve bottom line profits, and teach you the most important financial metrics to measure and improve
Course 3: Lead Generation – 1 On-Demand Video, 10 Asset Downloads, 2 External Resource Links
I cover the most effective, highest ROI-generating managed services marketing and lead generation strategies to fill the top of the sales funnel and teach you and your sales team the sales activities to execute weekly that lead to more qualified sales appointments
Course 4: Sales – 9 On-Demand Videos, 19 Asset Downloads, 3 External Resource Links
I’ve perfected the consultative Managed Services sales process for over 30 products and solutions your customers are buying today, and I cover each of the 7 steps of the consultative sales process (including team selling with a sales professional and engineer) in detail to help you accelerate sales velocity and shorten sales cycles – this should be a mandatory course for everyone on your team that is involved in the sales process including sales professionals, account managers, BDMs, engineers, sales engineers and more
Course 5: Offering and Pricing – 1 On-Demand Video, 5 Asset Downloads
I share my expertise at building the right bundles and tiers of products and managed services and pricing them for maximum profit, and leveraging my MSP Mastered® calculators to speed pricing activities and ensure you are actually realizing 60% margins and more for each and every one of your deliverables
Course 6: Proposals and Agreements – 1 On-Demand Video, 5 Asset Downloads, 1 External Resource Links
My MSP Mastered® Managed Services and Project Proposals, Agreements, SOWs, and SLAs are specifically designed to maximize buying temperature and dramatically improve profit margins, and I cover best practices to utilize them at the right times during the sales process to ensure your managed services deliverables are clear and indicate what’s included and excluded and to prevent scope creep and seep for your projects
Course 7: Service Delivery – 13 On-Demand Videos, 9 Asset Downloads
I cover maximizing managed services help desk and onsite service utilization and profitability via proper incident management and project kickoff, phase review and change management processes along with my proprietary calculators and formulas for the proper tiering of your service desk, dispatch, project management and engineering resources based on ticket and project load to maximize efficiency and profitability
Course 8: Quarterly Reviews – 1 On-Demand Video, 8 Asset Downloads
I restructure the focus of QBRs and their agendas by introducing my MSP Mastered® Technology Road-Mapping and solution budgeting processes that consistently identify and drive new revenue opportunities from your existing clients every single quarter and teach your clients how to become better strategic business owners by budgeting in advance for the technology improvements you’ll deliver for them
Course 9: Strategic Vendors and Fulfillment Partners – 1 On-Demand Video, 3 Asset Downloads
I explore unique and highly-sought after strategic techniques designed to identify and build the right relationships with strategic fulfillment partners and vendors to help strengthen your managed services solution stack, gain MDF, and increase MRR revenues including the appropriate agreements that properly protect you, your staff, intellectual property, customers and vendors from “over-eager” fulfillment partners
Course 10: Hiring, Org Structure, and Succession Strategy – 3 On-Demand Videos, 25 Asset Downloads, 3 External Resource Links
A successful Growth or Exit Strategy requires the ability for your managed services organization to operate efficiently and profitably in your absence and this course teaches you to design your ideal organization/accountability chart and succession strategy to fuel your vision including documented roles and job descriptions for each of your staff, hiring and on-boarding checklists, forms, tools and templates, and comp and commission plans
Course 11: Growth Via Acquisition – 1 On-Demand Video, 1 Asset Downloads, 1 External Resource Links
I share my experience and strategies in helping dozens of M&A clients grow revenues, acquire key talent and add complementary solutions and services to their offerings while increasing profitability and eliminating operational gaps and bottlenecks via acquisition and teach you the key elements to look for in an acquisition target that you can quickly improve to rapidly increase its value and profitability
Course 12: Exit At Highest Valuation – 1 On-Demand Video, 1 Asset Downloads, 1 External Resource Links
My final course brings us full circle as I review the tactics and KPIs to implement, improve and monitor to ensure you are operating at the highest performance and profits to realize the greatest valuation during a strategic exit and reveal the business sale process and each step that you will go through, to properly prepare you for a successful, profitable exit – putting you always be in the best position to command the highest leverage and valuation during a company sale discussion, even when you weren’t expecting the opportunity to present itself yet…