MSP Mastered® PSA Automated Incident Management Service Desk Workflow Escalation and Alerting Template

Description

The MSP Mastered® PSA Automated Incident Management Service Desk Workflow Escalation and Alerting Template provides a roadmap to automate the alerts and escalation points in your PSA so that you never miss an SLA. It contains the messaging to be sent to all affected internal technical staff and end-users triggered upon ticket status change. As a bonus, it also includes the automated ticket close process and messaging that should occur when your clients do not return your requests for a call, follow-up, or status of their incident. A true efficiency and automation improvement tool.