MSP Mastered® Processes and Procedures Necessary for Managed Services Delivery
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The MSP Mastered® 12-page Processes and Procedures Necessary for Managed Services Delivery White Paper details delivering profitable Managed Services.
Description
The MSP Mastered® 12-Page Processes and Procedures Necessary for Managed Services Delivery White Paper provides information to help you deliver Managed Services efficiently and profitably.
Contents:
- Service Desk Goals
- Duties of a Service Desk
- Example SLA
- Example Support Tiers
- 17 Step Service Request Escalation Procedure
- Service Desk Operations
- Service Desk Delivery Process
- How System Engineers Use Information and Tools During Service Delivery
- How System Engineers Use Problem Management and Resolution Workflow during service delivery
- The System Engineer’s Operational Role in the Managed Services service delivery process
- Day to Day Service Delivery
- Identifying Methods of Service Delivery
- Remote Service Delivery
- Service Delivery at the Service Provider’s Facilities
- Service Delivery at the Client’s Facilities