All of us at ErickSimpson.com wish you Happy Holidays and a Joyful New Year! Spend More Time With 5 People Smarter Than You Have you ever heard the motivational speaker Jim Rohn’s quote, “You are the average of the five people you spend the most time with”? I’ve also heard this adapted as: “Show me…
We are thankful for so much this year and wish you all a Happy Thanksgiving! Truing Up Pricing for Legacy Clients One of the challenges of growing your MSP business profit is the struggle to “true up” or align your legacy clients’ service rates with your current prices for new clients. In working with MSPs,…
It’s Time To Fire Some Customers… As I write this, it’s Q4 of 2022, and the year isn’t material to my thoughts here, but rather the time of year. If you’re like many MSPs, the fourth quarter of the year begins your preparations to renew expiring Managed Services agreements with your clients to continue your…
MSP Valuation: What’s Your MSP Worth? You can be well prepared to sell your MSP at the highest valuation when the time is right by taking the appropriate action now. The recurring revenue model of managed IT services offers unique benefits over traditional time and materials, hardware resale, and project-based business models. Delivering remotely provisioned…
Getting Performance Reviews Right I recently had an opportunity to chat with Martin Sinderman to provide my perspective on performance reviews for his article in ChannelPro. I stressed the importance to Martin of changing the execution of performance reviews away from a potentially one-sided and subjective yearly (or longer!) audit by a manager, supervisor, or…
How to Deal with Toxic Employees What’s your definition of a toxic employee? Is it someone that: Interferes with teamwork and collaboration? Sabotages the success of the team or individual team members? Demoralizes the rest of the team due to their behavior or attitude? Has damaged good relationships with some of your vendors or customers?…
Perfecting The MSP Service Dispatch Process In this context, the service dispatcher participates in your service delivery incident lifecycle management processes, and schedules and assigns resources to address incidents and problems experienced by the clients and users you support; whether technical support is delivered remotely or onsite at a client’s location or elsewhere, such as…
10 Business Tips for Selling Virtually How is your business growing during quarantine? Growth during what’s being called the “new normal” is on every one of the partners I work with’s minds – and I’m sure it’s on yours too. The pandemic has forever changed the way we and our clients will do business in…
Want to really grow your MSP practice instead of just running it? Attend my 4th MSP Mastered®Business Transformation Masterclass FREE! I’m delivering my NEW MSP Mastered® Certification Program FREE! My fourth Webinar in the Series Starts Thursday, Feb 25th @ 9am PT Pricing and Bundling for Profit: Whether your MSP business is a mature practice, or you are…
It’s a New Year and I’m doing something I’ve never done… I’m delivering my NEW MSP Mastered® Certification Program FREE! The MSP Mastered® Masterclass series is a free certification program to help you gain the skills you need to be a Rockstar MSP by gaining clarity amid chaos. MSP Mastered Certification Program includes 4 Levels….
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Join me on Thursday, May 9th, along with Ben Jones, sales engineer for SaaS Alerts, and SaaS Alerts partner Buddy Pitt, vCSO at Logically, to walk you through this rapidly emerging threat that takes Business Email Compromise (BEC) to a new level. This timely webinar will educate you not only on the new threat of token hijacking but also how it works, how to identify and protect against it, and how to make more MRR by doing so.
BONUS: 3 Lucky Attendees Will Win a $100 Amazon Gift Card!