Service Delivery

Adjust Operations, Marketing & Sales to Thrive During Covid-19!  – Webinar
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Adjust Operations, Marketing & Sales to Thrive During Covid-19! – Webinar

Thursday, May 28th @ 9am PT / 11am CT / 12pm ET  As a result of the current Coronavirus situation, 2 distinct IT provider and business customer segments have emerged – those in “survive” mode, and those in “thrive” mode. The latter group is comprised of strategic business leaders that are exploring every opportunity to not only…

You’re Doing Infrastructure as a Service All Wrong!  – Webinar
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You’re Doing Infrastructure as a Service All Wrong! – Webinar

Tuesday, May 12th @ 11am PT / 1pm CT / 2pm ET  If you’re selling and delivering Infrastructure as a Service, chances are you’re: Not leveraging AI for Efficiency Not maximizing Automation Not optimizing workload placement based on a complete performance, health, efficiency and cost scorecard Not benefiting from full AI-driven resource optimization Not enabling…

Increase Service Efficiencies & Profits Webinar Pt. 2 – Staffing and Capacity Planning
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Increase Service Efficiencies & Profits Webinar Pt. 2 – Staffing and Capacity Planning

I’d like to invite you to attend my next MSP Mastered® Webinar titled:  “Tiering, Staffing and Capacity Planning“. When: Thursday, August 22nd @ 10am PST / 1pm EST Recruiting and retaining talented employees are keys to business growth, competitive advantage and client satisfaction – but how do you know who to hire next, and when? The…

Tips for Analyzing and Troubleshooting Networks – Webinar
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Tips for Analyzing and Troubleshooting Networks – Webinar

I’d like to invite you to attend my next MSP Mastered® Webinar titled: “Best Practices for Analyzing and Troubleshooting Networks“ When: Thursday, August 8th @ 11am PST / 1pm EST Have you ever run up against a tough network issue and needed a step-by-step troubleshooting process and the right tools to quickly identify the root…

Increase Service Efficiencies & Profits Webinar
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Increase Service Efficiencies & Profits Webinar

I’d like to invite you to attend my next MSP Mastered® Webinar titled:  “How to Increase Efficiencies & Profits: Processes, Roles and KPIs”. When: Tuesday, July 16th @ 10am PST / 1pm EST Along with Luis Giraldo from IT Glue, I’ll be covering what best-in-class MSPs focus on in terms of identifying, capturing and analyzing key data points…