Join me for a special 2-part MSP Helpdesk Efficiency Improvement event Thursday, May 26th. First, we’ll deep-dive into the most effective ways to simplify and reduce the time, cost, and complexity of delivering your Helpdesk services. Next, we’ll get together in the afternoon for my MSP Happy Hour: Helpdesk Hurricane Edition!, where we’ll learn to…
Register Here! Join me on May 26th, 2022 at 9am Pacific If you’ve struggled with simplifying and reducing the time, cost, and complexity of delivering your remote Helpdesk services, this technically focused Webinar will provide you with the insights and strategies to overcome these hurdles. Join me as I reveal the blueprint that my top-performing…
In this context, the service dispatcher participates in your service delivery incident lifecycle management processes, and schedules and assigns resources to address incidents and problems experienced by the clients and users you support; whether technical support is delivered remotely or onsite at a client’s location or elsewhere, such as at a datacenter. The service dispatcher…
You’re Doing Network Monitoring All Wrong! Watch Now On – Demand! You and your technical team have probably been monitoring networks for a long time. But I doubt you’re getting every ounce of value out of your platform and processes to lower your overall labor costs – and more importantly – make more money with your…
Join me for a special 2-part Cybersecurity event Thursday, March 24th. First, we’ll deep-dive into the most effective ways to price, position and sell cybersecurity. Next, we’ll get together in the afternoon for my MSP Happy Hour: Cyber Cosmo Edition!, where we’ll learn to make this signature cocktail, have fun, do some giveaways and chat…
Selling the Cloud, Cybersecurity and Peace of Mind Like a Pro Watch Now On – Demand! How do best-in-class MSPs position, sell and deliver enhanced cybersecurity and cloud services so easily, and leverage them to win business away from their entrenched competitors? And what are the minimum security services these mature MSPs require their clients…
You’re Selling Backup and Recovery All Wrong – And How to Fix It! Watch Now On-Demand! Do I have your attention? If you’re simply adding Data Backup and Recovery services and solutions by default to your standard MSP or Cybersecurity offerings without properly qualifying your prospects considering today’s historic cybersecurity threat landscape, you’re doing yourself and…
Technical Webinar: Increase Service Desk Efficiency by 50% March 10th @ 8am PT The pandemic has dramatically accelerated the adoption of the cloud, Microsoft Azure, and Teams for your customers with no end in sight, forcing you to react to this shift by adjusting your service delivery processes and strategy. Hopefully, you’re one of the…
Thursday, November 4th @ 8am PT Join me and Luis Giraldo (CEO, Ook & CXO, ScalePad) as we tackle a dilemma facing many MSPs today — QBRs that aren’t reliably getting clients to change. During this session, we’ll focus on a unique and effective approach to using Quarterly Business Reviews to add tremendous strategic value…
Watch Now On-Demand New Client On-Boarding by the Numbers I’m delivering my NEW MSP Mastered® Certification Program FREE in 2021! My Twelfth Webinar in the Series Starts Thursday, June 24th @ 9am PT New Client On-Boarding by the Numbers:This session focuses on developing and implementing an effective, efficient 3-phase on-boarding process for new clients…
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Join me on Thursday, May 23rd, with Christophe Reglat, a luminary in the cybersecurity community and the visionary mind behind Sxipher’s groundbreaking Genesis Deep Learning AI Penetration Testing software, to understand the common pitfalls and misconceptions about PEN Testing and how to overcome them. This timely webinar will educate you on a differentiated AI-powered PEN Testing approach that is cost-effective and simple to implement and manage, even by your Tier 1 techs – and how to make more MRR by doing so.
BONUS: 3 LUCKY IT PROVIDER ATTENDEES WILL WIN A $100 AMAZON GIFT CARD!