Erick Simpson

Webinar: Best Practices for Documenting Client Networks
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Webinar: Best Practices for Documenting Client Networks

We’ve all been there – a new client signs up for service, and before you know it they’re opening tickets and expecting stellar response and resolution times from us. LET’S STOP THE MADNESS and implement best practices for On-Boarding and Documenting their networks so we have a real opportunity to exceed their expectations. That’s what…

Webinar: Eliminate Scope Creep and Scope Seep
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Webinar: Eliminate Scope Creep and Scope Seep

Eliminate Scope Creep and Scope Seep Once and For All – and Deliver Every Project Profitably! Hosted by Erick Simpson The ability to properly plan and manage the deployment of technical projects is one of the most critical components of efficient, profitable service delivery. Best practices for project design, risk, change and communication management and conducting…