Service Delivery Transformation Part 1: People and Processes
Thursday, Feb 27th @ 11am PT / 1pm CT / 2pm ET
Join me and industry veteran Tom Sopwith from IT Glue for my next MSP Mastered® Webinar.
During this service improvement Webinar, we’ll provide an overview of the “Four Ps” of Service Delivery Improvement: People, Process, Platforms and Products/Services.
During Part 1, I’ll deep-dive into the first 2 Ps: the keys to getting the most from your People and tips and strategies to develop and implement the right Processes and procedures that increase service efficiencies, technician utilization, achieve SLAs and improve client satisfaction. These tactics will increase your staff’s morale and retention and pave the way to profit growth.
…and more – you don’t want to miss Part 1 of my 2 Part Service Delivery Transformation Series!
