Join me for a special 2-part MSP Helpdesk Efficiency Improvement event Thursday, May 26th. First, we’ll deep-dive into the most effective ways to simplify and reduce the time, cost, and complexity of delivering your Helpdesk services. Next, we’ll get together in the afternoon for my MSP Happy Hour: Helpdesk Hurricane Edition!, where we’ll learn to…
Join us for the MSP Happy Hour™ – Helpdesk Hurricane Edition! Register NOW! Join me and my MSP friends, colleagues, and special guests for our next Virtual MSP Happy Hour™ event Thursday, May 26 @ 2pm PST / 5pm EST! These virtual events are meant to give us all an opportunity to have a little…
In this context, the service dispatcher participates in your service delivery incident lifecycle management processes, and schedules and assigns resources to address incidents and problems experienced by the clients and users you support; whether technical support is delivered remotely or onsite at a client’s location or elsewhere, such as at a datacenter. The service dispatcher…
Join us for the MSP Happy Hour™ – MSP Margarita Edition! Watch HERE On – Demand! Join me and my MSP friends, colleagues, and special guests for our next Virtual MSP Happy Hour™ event Thursday, April 21 @ 2pm PST / 5pm EST! These virtual events are meant to give us all an opportunity to…
You’re Doing Network Monitoring All Wrong! Watch Now On – Demand! You and your technical team have probably been monitoring networks for a long time. But I doubt you’re getting every ounce of value out of your platform and processes to lower your overall labor costs – and more importantly – make more money with your…
Join me for a special 2-part Cybersecurity event Thursday, March 24th. First, we’ll deep-dive into the most effective ways to price, position and sell cybersecurity. Next, we’ll get together in the afternoon for my MSP Happy Hour: Cyber Cosmo Edition!, where we’ll learn to make this signature cocktail, have fun, do some giveaways and chat…
Selling the Cloud, Cybersecurity and Peace of Mind Like a Pro Watch Now On – Demand! How do best-in-class MSPs position, sell and deliver enhanced cybersecurity and cloud services so easily, and leverage them to win business away from their entrenched competitors? And what are the minimum security services these mature MSPs require their clients…
Join us for the MSP Happy Hour™ – Cyber Cosmo Edition! Mar 24 @ 2pm PT / 5pm ET Join me and my MSP friends, colleagues, and special guests for our very first MSP Happy Hour™ event Thursday, March 24 @ 2pm PST / 5pm EST! This new event is meant to give us all an…
Technical Webinar: Increase Service Desk Efficiency by 50% March 10th @ 8am PT The pandemic has dramatically accelerated the adoption of the cloud, Microsoft Azure, and Teams for your customers with no end in sight, forcing you to react to this shift by adjusting your service delivery processes and strategy. Hopefully, you’re one of the…
Watch Now On Demand How much of your top-line revenue depends on your success at closing business with new logos? During this session my special guest Nadir Merchant from IT Glue joins me as I reveal my business-winning step-by-step strategic process to methodically market to, present, and close new business with your existing clients and…
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Join me on Thursday, May 23rd, with Christophe Reglat, a luminary in the cybersecurity community and the visionary mind behind Sxipher’s groundbreaking Genesis Deep Learning AI Penetration Testing software, to understand the common pitfalls and misconceptions about PEN Testing and how to overcome them. This timely webinar will educate you on a differentiated AI-powered PEN Testing approach that is cost-effective and simple to implement and manage, even by your Tier 1 techs – and how to make more MRR by doing so.
BONUS: 3 LUCKY IT PROVIDER ATTENDEES WILL WIN A $100 AMAZON GIFT CARD!