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Perfecting the MSP Service Dispatch Process
In this context, the service dispatcher participates in your service delivery incident lifecycle management processes, and schedules and assigns resources to address incidents and problems experienced by the clients and users you support; whether technical support is delivered remotely or onsite at a client’s location or elsewhere, such as at a datacenter. The service dispatcher…
The Last Line of Defense: How MSPs Use Backup to Win Risk, Resilience, and Revenue
AI-enabled threats, rising recovery expectations, and increasing cyber insurance scrutiny have fundamentally changed the backup conversation. What was once a technical service is now a strategic foundation for modern cyber resilience. In this session, you’ll learn how leading MSPs are repositioning backup as the last line of defense – elevating conversations out of the…
MSPs Are Leaving Microsoft Money on the Table. Here’s How to Fix It! (Part 1)
Sign Up Now! MSPs Are Leaving Microsoft Money on the Table. Here’s How to Fix It! (Part 1) For most MSPs, Microsoft is already the single largest vendor relationship in the business. Yet despite managing Microsoft 365, Azure, security, identity, and collaboration workloads every day, the majority of partners fail to capture the full revenue…
Free MSP Sales Qualifying Questions Reference!
Get My MSP Sales Qualifying Questions Reference Free! This valuable 6 Page Reference reveals the most important questions you should always ask a new prospect during your first sales meeting with them; and when and how to ask them to qualify them for your products and services – and what to listen for in their…
The MSP Partner Recruitment Playbook For Channel Vendors
As someone who has spent the last 20 years helping pioneer the MSP model with channel partners and vendors, I appreciate the value and challenge of recruiting managed service providers to your channel programs and helping them succeed. On the one hand, you have a pressing need to broaden your partner ecosystems and may see…
Tips for Motivating and Retaining Good Employees
In today’s competitive economic environment, with historically low unemployment and high demand for qualified talent, it can be a challenge to motivate and retain good employees. While you may be unable to keep up with competitive salaries, bonuses and other cash benefits to your employees, there are a variety of other creative ways to keep…
