Watch Now On Demand! The latest surveys and statistics all point to the same thing. When it comes to what MSPs are worried about most in 2023, ransomware is still #1. And no wonder … ransomware attacks are destructive and disruptive to client businesses and to the MSPs that serve them. So, creating great protection…
Watch Now On – Demand! Let’s face it – it’s not easy getting all your clients on the same page with you on Cybersecurity. And it’s tough to come up with your minimum, required offering that you must get all of your clients to say yes to. And now, there is simply too much risk…
Watch now On-Demand! I’m sure you’ve been using your RMM tool for a long time. But are you using every security capability available to protect your clients, data, and network from being attacked – and make more money with existing clients? When done correctly, you will also reduce both your and your tech’s stress levels and improve…
Watch Now On – Demand! Remember the good old days before the pandemic, when all you had to worry about were your customers’ onsite infrastructures and a few cloud platforms? My, how times have changed thanks to Covid-19! Now you must keep up with hybrid network sprawl that is widely scattered between traditional on-premises assets…
Watch Now On – Demand! Join me and my MSP friends, colleagues, and special guests for our next Virtual MSP Happy Hour™ event Thursday, August 25th @ 2pm PST / 5pm EST! These virtual events are meant to give us all an opportunity to have a little fun, a few laughs, and blow off…
Watch Now On – Demand! You just have to watch the news to know that this could be the most important webinar for MSPs right now. Register now to find out how other MSPs succeeded in trying times and how you can, too. Acronis has assembled an A-team of experienced technology, economic, and service provider…
Watch Now On Demand! Early in my career, I built help desks and call centers for Fortune 1000 companies. I optimized and integrated platforms, structured and created service tiers, implemented incident management workflows and escalation processes, and hired and trained technical teams, dispatchers, and service desk managers. I did this many times over several years….
Watch Now On -Demand! To effectively address the cybersecurity needs of your existing clients and new prospects, you’ll need to design and price your services and bundles; and refine your marketing and sales approaches to serve 2 distinct audiences. The first audience includes regulated businesses; or businesses that must meet and demonstrate compliance with specific…
Join me for a special 2-part MSP Helpdesk Efficiency Improvement event Thursday, May 26th. First, we’ll deep-dive into the most effective ways to simplify and reduce the time, cost, and complexity of delivering your Helpdesk services. Next, we’ll get together in the afternoon for my MSP Happy Hour: Helpdesk Hurricane Edition!, where we’ll learn to…
In this context, the service dispatcher participates in your service delivery incident lifecycle management processes, and schedules and assigns resources to address incidents and problems experienced by the clients and users you support; whether technical support is delivered remotely or onsite at a client’s location or elsewhere, such as at a datacenter. The service dispatcher…
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Join me on Thursday, May 9th, along with Ben Jones, sales engineer for SaaS Alerts, and SaaS Alerts partner Buddy Pitt, vCSO at Logically, to walk you through this rapidly emerging threat that takes Business Email Compromise (BEC) to a new level. This timely webinar will educate you not only on the new threat of token hijacking but also how it works, how to identify and protect against it, and how to make more MRR by doing so.
BONUS: 3 Lucky Attendees Will Win a $100 Amazon Gift Card!